Refund policy
Refund Policy
At CrochetAcademy, all of our products are digital downloads (PDF crochet patterns) delivered instantly after purchase. Because of the nature of digital goods, all sales are final once the files have been downloaded or accessed.
When we do offer refunds
We are happy to issue a full refund or store credit in the following cases:
- Duplicate purchase — you accidentally bought the same pattern twice.
- Technical issues — the file is corrupted, incomplete, or cannot be opened, and we are unable to provide a working replacement within 72 hours.
- Non-delivery — you never received your download link and we cannot restore access.
To request a refund, contact us at contact@crochetacademy.shop within 14 days of your purchase, including your order number and a short description of the issue.
What is not covered
- Change of mind after the pattern has been downloaded.
- Purchasing a pattern above or below your skill level — each product page lists the skill level and materials required, so please read it before buying.
- Inability to complete the project — but do reach out, we love helping our students get unstuck!
EU / UK customers
By completing your purchase you expressly consent to immediate delivery of the digital content and acknowledge that you thereby waive your statutory 14-day right of withdrawal once the download has begun, in accordance with EU Directive 2011/83/EU and equivalent UK regulations.
Questions? Email us anytime at contact@crochetacademy.shop — we usually reply within 24 hours.